Silk Sleep MaskMRS

Delivery & Returns

DELIVERY

All products have free delivery available.

For orders above £70, in stock and ordered before 2:30pm, we deliver the next working day guaranteed. After 2:30pm the product/s will be delivered the day after next. This service is for UK mainland only (excluding a Saturday, Sunday, and Bank Holiday delivery.)

For all orders below £70 that are in stock we will post via first class stamp. Estimated 1-3 days.

If the item is out of stock, we will inform you of any delay.

FREE DELIVERY
When we refer to ‘Free Delivery’, it is to UK addresses. If the delivery is to a non-UK address, then the free delivery offer is not applicable, and a surcharge will be applied in accordance to the location.

RETURNS
Silkz products are of the highest quality and softness, thus we are confident you will love your new purchase, however, if the item is not suitable we are more than happy for you to return it to us (this will only apply if the item is unworn, unwashed and in good condition) within 28 days of receipt of the goods, and we will either exchange them or refund you.

Refunds

A returns form is on the email order confirmation when you first purchased the product. Please complete the form, print and include with the product return and email confirmation of when you first purchased the product. Please post the product in its original packaging back to:

Cornfields,

Wrights green lane,

Little Hallingbury,

Essex

CM22 7RL

Please remember to obtain proof of postage as we cannot be held responsible for goods whilst they are in transit to us.  We recommend special delivery, with a tracking number. The delivery fee to us is non-refundable.

We process our returns as soon as they are received, but during busy periods there may occasionally be a delay.  Refunds can only be made to the original method of payment.  Cheques can only be made payable to the original issuer.

Exchange

Please email sales@silkz.co.uk with the return form attached. Please use you order number along with ‘Exchange’ we will then arrange a DPD postage for you free of charge (only valid for one exchange)

Returns from outside the UK will need to have postage paid.

We process our returns as soon as they are received, but during busy periods there may occasionally be a delay.  Refunds can only be made to the original method of payment.  Cheques can only be made payable to the original issuer.

CONSUMER CONTRACTS REGULATIONS (UK orders only)

This regulation replaces the Distance Selling Regulations and applies if you buy online or by phone and then wish to cancel your order.  This regulation only applies when you cancel the whole order and not for partial returns your right to cancel an order starts the moment you place your order and ends 14 calendar days from the day you receive it.  If your order consists of multiple Silkz products, the 14 days run from when you receive the last item.  This 14-day period is the time you must decide whether to cancel, you then have a further 14 days to get the goods back to our offices.  Your order must be returned in full including paperwork and packaging.

A deduction can be made if the value of the goods has been reduced because of you handling the products more than was necessary

Refunding the cost of the original delivery: (If your UK order included a delivery charge).

Silkz will refund the basic delivery cost of getting the goods to you in the first place, if applicable.  Therefore, if you selected did not spend above £45 and had to pay for the delivery, then you will be refunded with £4.50, which is the cost of Standard UK Delivery.

REFUNDS OF SPECIAL OFFER PRODUCTS
If you purchase products as part of an offer and return part of the order, the refund will be calculated based on the full price of purchasing the individual items at the normal standard price.